If you have images taken by yourself or the hospital, we have volunteer retouchers who can work with your images to create a beautiful memory.

This service is free. 

Our expertise includes retouching photos to address skin issues, such as skin tears or slippage, skin blotching and removing tubes, medical devices, or other equipment. We enhance images by improving their focus, colour, lighting, and cropping.  Additionally, we thoughtfully crop images if needed and provide black-and-white versions of each color photo.

Please send up to fifteen images so we can assess how we can assist, letting us know any specific request(s) including any specific favourite images. 

Our volunteer Retoucher will review and select a set of images to re-work based on image quality, your preferences and the difficulty (time) of the request. We can attempt to improve out-of-focus images but can’t guarantee success. If the work is very time consuming we might only be able to offer one or two images to be retouched but if the request is simpler we may be able to retouch more images.

We provide images to you in a private, password protected digital gallery. For families in Australia and New Zealand we also provide a limited set of prints and a USB with high resolution digital files. 

The nature of this work can be very time consuming and as we are reliant on a team of volunteers to provide this service we kindly ask for your patience. We aim to provide your digital gallery within two - three weeks of receiving your request, but in special circumstances we can try to turn around an image or two within two - three days. 

Sending images:

Preferably images will be the original format of the image taken (no filters or other treatments).

When sending them please send at the largest size (highest resolution) possible.

Please be aware that sending images from your phone through an email service can automatically reduce the size of your images. An excellent way to send the images directly from your smart phone, computer or other device is through www.wetransfer.com (a free version is available) or Dropbox. These services ensure your precious images are sent to us at the highest quality. 

If you need to send images through on a USB or need other assistance with sending images, please contact the Retouching Manager at the email below. 

Required information:

Please provide us with the following details: Parent(s) full name(s), your baby's name, your postal address, phone number and email address.

Please tell us what you're hoping we can help with: enhanced lighting, skin repair, reducing blotchiness or redness, removal of distracting tubes or other medical equipment.

Please note: if the request for retouching does not come from the parents or hospital staff member, we request that parental consent is provided. This can be in the form of an email from one of the parents confirming the request for service. 

Retouching Manager