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 giving the gift of photographic memories

  AUS 1800 583 768

  NZ    0800 583 768

FAQs for potential Heartfelt members

 Questions Answers 
I have young children so I’m not sure if I can drop everything to cover a session request.  Heartfelt sessions are often urgent and but many requests have longer lead timesAll we ask is that you be an active member and occasionally consider the possibility of juggling your commitments around to look after a Heartfelt family.  
I’m worried I won’t be able to do many sessions so I won’t be of much help.  All we ask is that our members commit to being available for at least ten sessions a year. The few times you are able to say ‘yes’ to a session may be the time when no one else is available to cover. It might be you that spares a grieving family from missing out on precious photos of their baby.
I’m concerned I won’t be able to control my emotions during a session.  Each session is different. Some sessions can actually be quite lovely as many families smile during sessions and admire their baby while you capture the only family photos they will have. Most families are extremely grateful to our photographers and are so touched that a stranger is willing to come to them in their time of grief to provide them with such a precious gift.  Obviously many are very sad and shedding a tear is fine, as long as your emotions do not intrude upon the family’s grief. 
What if I get upset after a session?  Heartfelt has an amazing team of photographers who are always willing to talk and give advice. We have private Facebook groups where members can debrief, share images and ask for advice on editing, processing or any other concerns you have. Heartfelt also provide a free counselling service for members who feel they need to talk to a professional. 
I’m worried about doing my first session and seeing a stillborn baby.  We always try to make sure our members go on sessions with experienced members before they cover their first solo session. That way, if you find a session a bit confronting you can quietly leave the room unnoticed. Members can go on as many 'buddy sessions' as they need until they feel prepared to go on their own. There are always experienced members to help you along the way.  
Will it cost me anything?  Heartfelt can reimburses members for expenses for parking and fuel can be claimed if a  significant distance is travelled to look after a family. The cost of printing, USB’s and delivery provided to families are all covered by Heartfelt. 
Why do I need to pay $50 membership to volunteer?  The $50 fee serves three purposes, firstly, each session costs about $75 to deliver to the membership fee contributes to the cost of sessions, Heartfelt covers the public liability insurance of members while on sessions which is expensive and thirdly, the fee goes along way to ensure to help maintain a committed membership.  Each AGM we put it to the members and the overwhelming vote is to keep the membership fee.The membership fee is waived the after a member looks after ten families in a year. 
Can I volunteer even though I’m not a professional photographer?  Yes. Most of our members are professional photographers but we also have some highly skilled members with a great eye who aren't working photographers. We are always after members with the skill and heart for this work ask that our members have the equipment and the confidence to work in a vast range of lighting conditions. Heartfelt is also a learning organisation and occasionally hold lighting and information evenings for members to brush up on their skills. Heartfelt have a large pool of skilled photographers who are always willing to share helpful tips and information to other members. You do, however, need to be experienced with photographing families and babies. Please refer to the brochure for more information, or you can call Viv Hayles on 0439 933 923 to discuss. 
What sorts of shots are you looking for? 
Every session is different and the photographer needs to be able to work with the family to capture a complete set of beautiful and sensitive images showing the baby in general (full face and body), detail shots of hands, toes, fingers, ears, including gifts and momentos. Where possible, it’s important images showing the parents and family members interacting with their baby, cuddling, kissing and holding hands or feet. 
How much time does it take for a Heartfelt session? 
Most sessions will take about an hour at the hospital to shoot, although there are exceptions depending on the number of family members and the circumstances of the shoot. Your State Contact will have an idea of the requirements for the shoot and will be able to provide some guidance. When volunteering for a session you can be quite specific about your available time.  
How soon do I need to be able to provide the images to the family? 
We request that photographers provide the processed images into an online gallery for the family within a few days, up to a week after the session. There is no requirement to print or deliver images apart from uploading the gallery and sending an email to the family and print house. 
What are the processing requirements for images?  The images need to be processed in colour and black and white, after removal of distracting elements. They need to be prepared  to specific pixel sizes and aspect ratios in an sRGB colour space. They then need to be uploaded to a Zenfolio gallery. Once you have uploaded the images and set the gallery up to our requirements, you send an email invitation to the family, your state contact and the print house. Your job is then done!  

Heartfelt : giving the gift of photographic memories  is endorsed as a Deductible Gift Recipient (DGR) from 01 Jul 2014. It is covered by Item 1 of the table in section 30-15 of the Income TaxAssessment Act 1997.

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Registered Address: 27 High Street, Glen Iris, Victoria, Australia

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