Requesting a Session - Australia

HEARTFELT DISCLAIMER

The photographer members listed on this website have agreed to provide photography and related services, voluntarily and free of charge. Heartfelt makes every effort to carefully select and recommend suitably qualified and appropriately skilled photographers however, all photographs are taken by the photographer in his/her individual capacity.  Heartfelt merely coordinates, produces and delivers the final prints and files.

The relationship is between you and the photographer. Heartfelt shall have no responsibility for any issues that may arise between you and the photographer.  However, Heartfelt makes every effort to ensure the suitability of photographers and makes no promises or representations of any kind as to the suitability, quality or particular skills of any photographer listed on this site or for the accuracy of any information provided either about the photographer or their work.

Heartfelt shall have no liability whatsoever for any cause of action that may arise as a result of your relationship either with Heartfelt or any of the photographers listed on this site.

By using this service, you agree to the terms and conditions above.

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COVID-19 update:

As we all navigate these troubled times during the outbreak of COVID-19 please be assured that our thoughts are with every family that might need our services. We are working hard to continue to provide this service but as you can imagine, it’s a tricky process and the goalposts are moving quite frequently.

Several steps have been taken so far:

  • We have provided our photographers with training regarding protecting themselves and others from transmission of COVID-19.

  • We have provided our photographers with upgraded cleaning and hygiene protocols to manage the well being of themselves, the families we service and the hospital staff that we might come in contact with.
  • When a hospital calls to ask us for a Heartfelt service we will be asking detailed questions about the availability of Personal Protective Equipment, training to use and other increased precautions to protect the photographers, families we serve and the hospital staff. Photographers will be required to fully comply with these protocols.
  • We are working closely with some major hospitals regarding guidance around enhanced procedures to minimise the risk of transmission of COVID-19
  • Photographers have all been asked to ‘opt-in’ to continue offering the Heartfelt service during this period.

We will, where-ever possible, continue this service as long as possible whilst we feel that we can continue to do so in a safe and responsible manner based on medical advice.

As you can imagine we have a considerably reduced pool of members making themselves available to provide shoots and so we request your patience and understanding if we can not provide a photographer to a session request.

Please call 1800 583 768 which will divert to the most appropriate area representative who will manage your request. Please remember that all photographers and area coordinators operate in a volunteer capacity.

Processing Requests

Where we cannot provide a photographer on site, we are offering to process photographs that are taken by the family or medical staff. 

We have prepared a sheet containing some tips about taking easy but beautiful shots of the family and baby, you can access this guide clicking on this link.

Please be in contact with the Area Representative for your particular state/area (contact details listed below) regarding how to send through photographs for processing. We can offer to process up to 30 images and after processing will provide you with access to a private, online gallery with the processed images in addition to a package containing 20 prints and a USB with a copy of the files contained in the gallery.  

We have an instruction sheet on how to send us photos that the staff or family have taken. You can access the sheet by clicking in this link.

 Note: It is important that the photographs you take are at the highest possible size/resolution and are sent at the largest size possible.

Retouching Requests

If you have images taken by yourself or the hospital where your baby needs retouching due to skin damage etc, we have talented retouchers who can work with an image to create a memory. The process takes quite a few weeks, but please feel free to contact our retouching manager. (It is best of you can choose 2-3 of your favourite images you would like us to work with and send them to us in the highest resolution possible. This service is also free.) Please contact our retouching coordinator at retouching@heartfelt.org.au to arrange for this service. 


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New South Wales Representative (Not including Newcastle /Hunter region)     
Kath Ellis
0405 192 905                   

New South Wales Representative (Newcastle /Hunter region)     
Melissa Larson
0488 085 273                          

Northern Territory Representative
Dani Phillips

ACT Representative
Hilary Wardhaugh
0418 255 416

Queensland Representative
Mark Chapman
0418 159 615

South Australia Representative                                                                               
Helen Roberts                                              
0412 117 560                      
sa@heartfelt.org.au

Tasmania Representative
Alyssia Coates   
tas@heartfelt.org.au                

Victorian Representative                
Martine Oglethorpe
0414 556 230                                             

Western Australia Representatives
Deanna Whyte  

0415 221 024
or
Anthea Kirkman
0428 915 559
wa@heartfelt.org.au

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Retouching Manager
Vivian Hayles           


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President

Gavin Blue

0419 889 877

president@heartfelt.org.au


Vice-President
Emma MacDonald
0419 889 877
northisland@heartfelt.org.au

Secretary
Vivian Hayles
0439 933 923
secretary@heartfelt.org.au

Admin
Adrienne Gilligan
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